Job Purpose:

To provide information and guidance to answer clients queries and requests to deliver client service and refer cross sell opportunities to mitigate risk and contribute to branch objectives

Key Responsibilities:

Responsible for all client account enquiries 
Responsible for the administration of Cheque books and Bank’s cheques. 
Customer account records ( opening/closing/stop payments/ stop orders/ main file changes) 
Issuing of account statements and credit cards 
Issuing and encoding of bank cards 
Daily balancing of working stock

Abilities Requirements:

Customer Service orientation 
Retention and expansion of client base 
Client satisfaction/client quality service 
Cross selling 
Good administrative skills 
Good interpersonal and communication skills 
Computer skills 
Must be accurate 
Excellent knowledge of Bank’s products

Education and Experience Requirements:

Grade 12 (25 points) original certified copy 
Must have at least 1-2 years banking experience in the sales environment 
Teller experience will be an added advantage 
Applicant will be required to work on Saturdays 
Code of Conduct