Customer service at KCC
What is Customer service?
Customer service is the provision of service to customers before, during, and after a purchase. This makes it an important part on the value chain of clients. Each industry requires different levels of customer service, but at the end, the idea of a well performed service is that of increasing revenues.
Overview
Essentially, the 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. Although customer service varies from customer to customer, as long as you’re following these guidelines, you’re on the right track.
Frequently Asked Questions
What is customer service best definition?
Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service. It’s also the processes that support the teams making good customer service happen
What is customer service with example?
To recap, this includes: Making sure you and your staff are knowledgeable about the products you sell. Being available for customer questions and responding promptly (even if it’s negative feedback) Doing what you can to go above and beyond and make customers happy and feel special.
How do you explain customer service?
Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support.
Why is customer service important?
When customers are happy with the service they receive, they are more likely to trust and be loyal to that company. Good customer service creates a positive experience for customers, which can result in repeat business and referrals.
What is a good example of good customer service?
In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.
What is high quality customer service?
Simply put, good customer service is all about creating a relationship with customers and providing them with a friendly and helpful atmosphere. There are many different avenues and strategies you can follow to provide good customer service.
What are customer care skills?
Customer service skills are the skills necessary to communicate with others, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints. Employees with excellent customer service skills can have a massive impact on a company’s bottom line.
What is the impact of customer service?
Outstanding customer service makes an impression that will endure. A great customer experience is invaluable, customers will appreciate it and they will share their great customer experience. Any business that goes out of their way to make the customer experience special creates a connection with its customers.
What is customer service in BPO?
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
Why customer is the king?
Businesses that treat their customers as king, the most priced asset in the enterprise, have reported higher returns than their counter parts who puts little to the value of the customers. There is no known business that can do without customers.
What makes a good customer experience?
In short, good customer experience can be achieved if you: Make listening to customers a top priority across the business. Use customer feedback to develop an in-depth understanding of your customers. Implement a system to help you collect feedback, analyze it, and act on it regularly.
What is the golden rule of customer service?
In spite of all the noise and hype involving customer service these days, it truly boils down to one simple, age-old truth, often referred to as the Golden Rule: “Treat others as you would want to be treated.”
What is your greatest strength in customer service?
Patience. A key strength in a customer service position is that of patience. You may be dealing with people who are lost, angry, frustrated, have multiple questions and expect you to be able to solve all of their problems. Demonstrate your ability to be a calming force in your response to this query.
What are the 4 main customer needs?
There are four main customer needs that an entrepreneur or small business must consider. These are price, quality, choice and convenience.
What is attitude in customer service?
Demonstrating a superior customer service attitude involves understanding expectations, going above and beyond, and being a customer advocate. Demonstrating behaviors of helpfulness, genuine interest, and respect influences customer behavior – moving them from indifferent to loyal.