About Cycle and Motor (CYMOT) Namibia

CYMOT is a privately-owned, wholly Namibian company founded in 1948.

Brief History

The Company has since grown to become a leader in the supply of quality products to its customers through its distribution network of branches within Namibia, as well as trading on a wholesale basis in both South Africa and Angola. We pride ourselves that our trained employees offer superior customer service and go the extra mile in advising and assisting our customers when choosing from a variety of products.

For CYMOT, the biggest asset lies in its employees. We continuously endeavour to provide the best training and support for every staff member to be able to grow and realise his/her individual potential.

The workplace environment is structured to ensure safe and healthy workplace conditions. The management team is dynamic and more than qualified to lead the company towards the achievement of its objectives.

CYMOT has got full Namibia Preferential Procurement Council (NPPC) / BEE accreditations, as well as having been awarded the bronze award for the Namibian Employment Equity Commission Top Performer award. Product replenishment is done from a central warehouse via a sophisticated process, within 24 hours, so that the correct product is available at the right place and at the right time.

CYMOT utilises an advanced system for the sourcing and ordering of new products to ensure that the latest products can be offered to its customers.

When you think quality products and friendly service, you think CYMOT! One of the biggest selling aspirations for CYMOT has been the variety of products ‘all under one roof’.

This new and industry-leading website hosts the identical benefit, namely the conglomeration of industry leading brands and products all on one digital platform. This website will continue to be enhanced with new features and the addition of all major product lines and brands.

Returns & Refunds

We want you to be happy with your purchase.
If you are not completely satisfied, you can return the product to us.

Return of Goods

Any item purchased from CYMOT via the online store can be returned to CYMOT within seven (7) days of delivery.
• Items must be unused and in original packaging and free of any damages.
• Items must be accompanied by the original invoice or a copy thereof.

• Items can be returned as follows:

1. Directly to any of our branches.
2. Via any Nampost outlet:
    provided that the items have been properly packaged and sealed.
    The address must read:
   CYMOT Warehouse
   Attention: On-line store
   15 Newcastle Street
   Northern Industrial Area
   Windhoek
    A notification e-mail must be sent to ECommerce@cymot.com stating:
   • Your contact details
   • Reason for Return
   • Original Invoice number
   • Date of delivery to Nampost
   • Nampost waybill number
   These details are important to us in order for us to follow-up on the return process to avoid any unnecessary delays.
    The items will be returned at CYMOT’s cost,
    Risk of ownership being transferred once Nampost has delivered to CYMOT Warehouse premises.

 This Nampost option is only available in towns where there is no CYMOT branch.

Processing of Returns

Once we have received the returned item we will evaluate the reason for the return and compliance with the above conditions:

1. Wrongly delivered
    We will deliver the correct item to you as soon as possible.
2. Damaged
    We will evaluate the damage and either replace or repair the item.
    You will be contacted before any action is taken or possible costs incurred.
3. Cancellation of purchase
    You will be contacted and your purchase amount will be refunded.
4. Not suitable for intended use
    You will be contacted and your purchase amount will be refunded.

Refunds

• Refund transactions can take up to seven (7) days after the item was returned to CYMOT.
• CYMOT can only refund according to the initial payment method.
• Depending on the banking institution you used for the purchase transaction, the banking system also takes a number of days to refund a debit / credit card purchase. Please check with your bank if you are expecting a refund.
• Please contact us via the Chat Box functionality at the bottom right of your browser for any assitance, quoting your order reference number. Alternatively please send an e-mail to ECommerce@cymot.com or phone us at 061 295-6902 for enquiries on refunds.
Items specifically excluded from the above policies:

1. All end of range items if not damaged or wrongly delivered.
2. All other items advertised with the following note: “No refunds or exchanges”.

Courier / Transport Costs

1. Courier / transport costs for return items are only covered by CYMOT where the item to be returned falls within the Return of Goods policy above.
2. CYMOT cannot entertain refunds on transport charges incurred outside of the Return of Goods policy .

Contact Details

HEAD OFFICE

CYMOT, 15 Newcastle Street, Northern Industrial Area, Namibia

CALL US NOW:+264 61 295 6000

General Enquiries: info@cymot.com

Recruitment Enquiries: recruitment@cymot.com

Website: https://www.cymot.com/

WHK CITY CENTRE

Tel: +264 61 295 7000

WHK PROSPERITA IND

Tel: +264 61 440 950

WHK NORTH IND

Tel: +264 61 331 600

WHK KATUTURA

Tel: +264 61 237 759

 SWAKOPMUND

Tel: +264 64 400 318

 WALVIS BAY

Tel: +264 64 271 400

 OTJIWARONGO

Tel: +264 67 302 454

LOBITO, ANGOLA

Tel: +244 927 585 139

TSUMEB

Tel: +264 67 221 161

OSHAKATI

Tel: +264 65 220 916

RUNDU

Tel: +264 66 255 668

 LÜDERITZ

Tel: +264 63 203 855

 ROSH PINAH

Tel: +264 63 274 853

 KEETMANSHOOP

Tel: +264 63 227 800

GROOTFONTEIN

Tel: +264 67 242 440

CANATA, ANGOLA

Tel: +244 927 585 139