Available First National Bank Jobs in Namibia 2020

2020 Job Offer No.1: Multi-Skilled Consultant E – IRC184051

About us, purpose, experience and qualifications

About Us

2022 Intakes in Namibia [Universities, Colleges, VTC Intake]

Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.

In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.

Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.

We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.

Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

Purpose

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas.

Experience and Qualifications

Grade 12. An appropriate recognised business degree at NQF level 6 is preferred.

2-3 years branch-related experience with 4 to 6 weeks role-related training experience in the following: Foreign Exchange, Mandates, Security, Telling and Customer service.

Additional information and responsibilities

Additional Requirements

Closing Date: 09 March 2020

Attach relevant documents (CV, Qualifications), without it your application will not be considered Applicants will be subject to ITC and reference checks Ensure documents are in PDF format when uploading Location: Rosh Pinah

Responsibilities

Achieve net profit growth for business.
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
Engage with the customers in a professional way as specified in the service standards.
Ensure customer’s needs and expectations are understood and solutions provided.
Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer.
Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan.
Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration.
Approve, validate, verify, check and authorise Frontline activities.
Comply with governance in terms of legislative and audit requirements.
Track, control and influence sales activities with the specific aim to increase sales efficiencies.

Job Location:

Aranos, Hardap Region, Namibia

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2020 Job Offer No.2: Client Service Representative E – IRC184045

About us, purpose, experience and qualifications

About Us

There is no about us detail available.

Purpose

To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests.

Experience and Qualifications

Grade 12 with a minimum of 25 points.
2-3 years related experience.

Additional information and responsibilities

Additional Requirements

Closing Date: 09 March 2020

Responsibilities

Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
Ensure customers’ needs and expectations are understood.
Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.
Provide the customers with all information required to make an informed decision.
Deal with customer complaints and ensure that it is resolved to the satisfaction of the customer.
Build and maintain enduring and rewarding relationships with customers.
Follow-up with customer to provide an after sales service and determine level of satisfaction with product.
Manage the migration of accounts from transactional to Self Service.
Open and close customers’ accounts as per customer requests.
Manage the growth of active customer Account Base to increase client base.
Maximise cross-sell opportunities and strengthen client relationships.
Promote and market FNB products and services to existing and potential customers in order to obtain growth in the market share and revenue.
Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
Prepare weekly reports regarding progress towards or achievement of targets and data collected from various accounts opened.
Compile a database of possible new leads, maintain and update leads database regularly
Comply with governance in terms of legislative and audit requirements.
Prepare customers agreements according to set procedures in order to protect the bank’s and customer interests.
Compliance with procedures and processes contained in the Golden Rules.
Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies.
Investigate marketing opportunities to gain potential customers.
Follow up on leads and provide feedback.
Provide accurate and reliable sales and service statistics.

Job Location:

At Main Street, Aranos, Hardap Region, Namibia in FNB Namibia Coastal and Southern Area office Aranos

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2020 Job Offer No.3: Teller E

About us, purpose, experience and qualifications

There is no about us detail available.

Purpose

To provide excellent service by processing client transactions in a quick, accurate and efficient manner according to specified procedures.

Experience and Qualifications

Relevant post Grade 12 qualification with a minimum of 25 points or an equivalent IOB qualification.
1 years related experience.

Additional information and responsibilities

additional requirements

Closing Date: 09 March 2020

Responsibilities

Achieve net profit growth for business.
Manage average dollar value of differences to minimise losses to the business.
Management of cost (Tellers differences) by ensuring correct processing of transactions (deposits, transfers, payments and withdrawals).
Manage the Service Quality of the Branch through the Branch’s Service Quality Balanced Scorecard.
Engage with customers in a professional way as specified in the service standards.
Ensure that the customers’ requests are clearly understood and process the request in a quick and efficient and correct manner.
Manage the migration of accounts from transactional to Self Service.
Compliance with procedures and processes contained in the Golden Rules.
Keep abreast with cautionary notices to ensure that all suspicious transactions are reported to branch management.
Differences, average number of transactions.
Accept, process and sort deposits to ensure that accounts are correctly credited.
Perform inter teller transactions to ensure that excess funds are cleared.
Process cheques and withdrawal slips to ensure that withdrawals are debited to correct accounts
Cashing and taking in of Foreign Notes and Travelers Cheque’s.
Daily balancing of all cash holdings (foreign and local).
Bulk clearing of Foreign Notes to ensure that the branch remains within the authorised foreign cash holding limits.

Job Location

At Main Street, Aranos, Hardap Region, Namibia in FNB Namibia Coastal and Southern Area office Aranos

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2020 Job Offer No.4: Migration Officer E – IRC184040

About us, purpose, experience and qualifications

There is no about us detail available.

Purpose

To migrate walk-in customers to digital banking channels by offering value adding FNB solutions within a dynamic branch environment. To provide customers with appropriate self service solutions to maximize sales through the identification of cross-sell opportunities.

Experience and Qualifications

Qualification : Grade 12. A 1-2-year banking diploma will be an added advantage.
Experience : 1-2 years’ sales and service experience within a Banking environment.

Additional information and responsibilities

Closing Date: 09 March 2020

Responsibilities

Measured using the branch percentage measure of deposit transactions migrated from the Tellers to Self Service devices, against your total migratable transactions.
Measured using the branch percentage measure of withdrawal transactions migrated from the Tellers to Self Service devices, against your total migratable transactions.
Measured using the total in branch migratable service transactions in minutes as a percentage of the total branch service minutes. The achievement is measured monthly and the score is obtained from the migration scorecard.
Measured using the branch total number of eRegistrations and activations as a percentage of the total number of core accounts in branch.
Measured using the total number of monthly core accounts opened Vs. monthly total number of transacting customers
Source and refer new leads through client interactions.
Growth of customer self-service utilisation by increasing client migration of self-service devices.
Migrate traditional branch banking services and activities undertaken by customers which could be done via electronic self service channels, i.e. ADT’s, Cellphone banking, FNB App, FNB Online, Card payments (swiping), etc.
Determine and understand reasons / factors for resistance to change / migrate to electronic self service channels by customers.
Influence and address the identified reasons / factors which causes resistance to change / migrate to electronic self service channels by customers.
Educate clients on bank products and services in order to drive and achieve migration of customers as well as achievement of targets.
Deliver exceptional service that exceeds customer’s expectations through proactive, innovative and appropriate solutions.
Undertake cross sell opportunities to strengthen client relationships.
Deal with customer complaints and resolution to the satisfaction of the customer.
Engage with the customers in a professional way as specified in the service standards. Ensure customers’ needs and expectations are understood. Process the customers’ requests in an efficient and caring way.
In directing queues through sharing/directing customers to make use of electronic devices.
Comply with internal rules and process.
Provide efficient administrative services through careful and timeous planning, reporting and updating of all related information to branch management.
Execute the e-migration plan to migrate customers from traditional branch banking services and activities to electronic self service channels.
Have a target approach to identify existing as well as new consumer and business customers that can be migrated towards e-solutions and e-services.
Participate in channel migration campaigns and competitions in-branch to increase channel uptake and usage
Provide training, support and after sales service on an ongoing basis to walk-in consumer and business customers
Educate clients on bank products and services in order to drive and achieve migration of clients to e-platforms as well as achievement of targets.
Be instrumental in the education of customers in utilising of electronic devices e.g. ATM/ADT/FNB App/On-line device
Improve competencies in the Personal Development Plan. Measure quarterly by achieving Development. Interventions agreed upon in support of the Business Objectives.

Job Location

At Main Street, Aranos, Hardap Region, Namibia in FNB Namibia Coastal and Southern Area office Aranos.

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2020 Job Offer No.5: Multi-Skilled Consultant E – IRC184009

About us, purpose, experience and qualifications

About us

Will always honour our commitments, be truthful in what we say and do, uphold high ethical and moral standards and be fair and equitable in all our dealings.
In our owner manager culture we accept that we are the masters of our own destiny and therefore we will always take full responsibility and accountability for all our decisions and actions and never leave anything unfinished.
Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
We believe in and enjoy what we are doing and therefore we energetically and willingly nurture caring relationships with all our stakeholders in our exciting journey of uncompromisingly achieving our objectives.
Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance. If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you. Preference shall be given to suitably qualified applicants from the designated groups as defined in the Affirmative Action Act, 29 of 1998.

Purpose

To provide a relief function for Teller, Collections Consultants and Cash Migration Official in an efficient and effective manner to ensure the smooth running of functional areas.

Experience and Qualifications

Grade 12. An appropriate recognised business degree at NQF level 6 is preferred.
2-3 years branch related experience with 4 to 6 weeks role related training experience in the following: Foreign Exchange, Mandates, Security, Telling and Customer service.

Additional information and responsibilities

Additional requirements

Closing Date: 05 March 2020

Responsibilities

Achieve net profit growth for business.
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards.
Engage with the customers in a professional way as specified in the service standards.
Ensure customer’s needs and expectations are understood and solutions provided.
Deal with customer complaints, relating to collection activities and ensure that it is resolved to the satisfaction of the customer.
Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan.
Manage performance standards for the relief role(s) in Telling, Service, Sales or Administration.
Approve, validate, verify, check and authorise Frontline activities.
Comply with governance in terms of legislative and audit requirements.
Track, control and influence sales activities with the specific aim to increase sales efficiencies.

Job Location

At Shop no 8 Business Park, Omuthiya, Oshikoto Region, Namibia in FNB Namibia Far North Area Office Omuthiya

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