Sales & Customer Service at PwC Namibia Business School
What is Sales & Customer Service?
A customer service sales representative works to develop leads to grow a business. They work directly with customers to recommend products and services to fit their needs. A good customer service sales representative anticipates customer concerns and offers practical solutions to resolve them.
Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Frequently Asked Questions
What are sales and service?
The main aim of a sale is selling so as to generate profit. A service, on the other hand, aims at supporting new and old customers with a product they already have or use, in order to increase customer satisfaction.
What is the difference between customer service and sales?
Sales reps reach out to prospects to earn new and repeat business. Customer service reps help existing customers when they have questions or issues.
What is the relationship between sales and customer service?
Sales teams help customers find products and services and customer service ensures their interactions with the business remain positive over time. This creates long-term customer satisfaction and generates word-of-mouth referrals for potential leads.
Is customer service a part of sales?
Customer Service is a sales function and the customer point of contact – and yet, it is the customer’s point of contact to operations.
What is the most important responsibility of a salesperson?
The primary responsibility of a salesperson is to increase sales. For order getters this will involve identification of customers, presentation, demonstration, handling objections and closing the sale. In order to generate sales, six enabling functions should be carried out.
What is a 5 star customer service?
Five-star customer service means making it so your customer never has to explain anything twice, and your customer service team has any information they need right at their fingertips. In fact, truly excellent support means customers don’t even have to explain things once.
What should I say in a customer service interview?
I recommend saying something like the following: “To me, great customer service is going above and beyond what a customer expects to make sure they have an outstanding experience and want to tell friends about how positive their interaction with our company was.”
Why should we hire you customer service?
“Because I have what it takes to fill the requirements of this job – solve customer problems using my excellent customer service skills.” “Because I have the experience and expertise in the area of customer support that is required in this position.”
Why do you choose customer service?
Working in customer service can be extremely rewarding. You help people achieve goals and play a direct role in customer success. And, the professional skills you develop in this field can be applied to any career you pursue.
How do you respond to a complaint if the customer is wrong?
A few of the most important points are to respond specifically to the issues, apologize, clearly state what follow-up has been done (or will be done), and highlight any long-term improvements that can be made. Dear [Name], I sincerely apologize for the inconvenience theses issues may have caused you.
What are skills in sales?
Building a strong rapport with customers is important, as you’ve got to convince them that you’re the best person to sell them a product. There’s no better time to show these skills than in your job interview, as this is the ultimate sale.
What sales do?
A sales job is a career in which someone is responsible for presenting and selling products and services. In a sales job, you are generally responsible for generating leads and meeting sales goals. You may be expected to negotiate contracts with clients, deliver sales presentations and give product demonstrations.
What is a good example of customer service interview question?
They’ll ask questions like these: What Does Customer Service Mean to You? What’s One Time You Worked With a Difficult Customer and How Did You Resolve the Situation? Tell Me About a Time You Assisted a Customer Who’d Worked with Multiple Agents and Didn’t Get the Help They Needed.
How do you answer good customer service examples?
For me, customer service is about making connections through effective communication. There’s no one-size-fits-all. Every customer is unique, and I find it incredibly rewarding when an issue is resolved in a way that makes them feel valued and understood.
What is the customer focus?
Customer focus is a strategy that puts customers at the center of business decision-making. Customer-focused businesses make decisions based on how those decisions impact customers — as opposed to focusing on profits above all else. It’s a long-term strategy that develops loyalty and builds trust.