Santam Insurance Namibia

About Santam Insurance Namibia

About Santam Insurance Namibia

Our company

Santam is widely regarded as the leading and most trusted brand in the Namibian short-term insurance industry. As part of the largest general insurance
group in Namibia, Santam currently holds a local market share of over 30%.

Key to its success is Santam’s unyielding commitment to providing insurance good and proper. At Santam, we believe in a simple principle – that insurance
is something that should add value and peace of mind, not questions, uncertainty, parameters or excuses.

This has been our philosophy since we first opened our doors in Windhoek in 1956.

Our people

Santam relies on the skills, resources and productivity of the Group’s employees to ensure that it delivers on its brand promise of Insurance Good and Proper. Our employees enable
us to provide good client service and to manage our risk pool effectively. Given the reality of a skills shortage in the general insurance industry, there is an increasing need to
build and retain a productive and diverse workforce that can respond to changing ways of doing business. Therefore, Santam focuses on the mental, physical and socio-economic
wellness of our employees.

The Santam manifesto was recently introduced to describe The Santam Way – the vital behaviours and attitudes that we expect Santam employees to display, thereby enabling the company
to deliver on its promise of insurance good and proper. The Santam Way is everything that is special and unique about us. It is our culture, both current and desired. It encapsulates
what matters to us, and the values we want our staff to live by. We believe that by consistently demonstrating these five values, we will create a healthy organisation on the inside,
which delivers on the brand promise on the outside.

  • Striving for Excellence
  • Maintaining Humanity
  • Behaving with Integrity
  • Encouraging Innovation
  • Delivering with Passion

Skills development

Scarce skills development is an issue that requires action at national, industry and company level. Only when contributing on all three levels will companies benefit and employees and government be able to achieve success. Therefore, the group focuses on the following: 

  • The three-tiered leadership development programme
  • Sanlam/Santam leadership programme run by the USB-ED (University of Stellenbosch Enterprise Development)
  • Sanlam ELP (Enterprise Learning Programme)
  • Behavioural skills training
  • Technical, underwriting and systems training
  • Learnership programme
  • Coaching
  • Study assistance  

Investment credentials

Santam’s success has been, and will continue to be, determined by our ability to adapt to a dynamic systemic risk landscape. Over the years, Santam has been
able to continually reposition and improve itself in the changing business environment, to employ the best people, to provide a relevant offering to clients,
and to optimise systems to drive efficiency. This is and will remain at the core of our value proposition.

As an investment, the group offers the following:

  • Access to the largest general insurance group in Africa with a market share in excess of 30% in Namibia.
  • A group insuring 20 of the top 30 companies listed on the Namibia Stock Exchange.
  • Diversified insurance product offering and distribution channels.
  • Efficient capital management and a stable dividend policy.
  • A group well-positioned to deal with and benefit from regulatory changes.
  • Good transformation credentials supported by three empowerment trusts and the recent establishment of
    the Santam Resilient Investment Fund.
  • International diversification through the new Sanlam Emerging Markets partnership, Santam Re and
    Santam Specialist.

Employee support offered

The following are the elements of our employee support available to staff: 

  • Careways confidential counselling programme
  • bWell online wellness initiative
  • Health and wellness days, including HIV screening & counselling
  • Yell for Yellow lifestyle support programme, including a concierge desk, call centre assistance as well as online tools.
  • Training and development – behavioural, leadership, technical, systems, etc.
  • Interventions to foster inclusivity and diversity
  • Learnerships and graduate development programmes 

Employee wellness is managed under a joint Sanlam and Santam strategy aimed at standardising a core offering to employees. This includes an employee wellness plan, preventative health screening and HIV/Aids management. Our employee assistance programme, called Careways, is offered to employees and their families at no cost. In addition to individual counselling, Santam receives a number of hours per year that can be used for group sessions focusing on areas of concern highlighted in the quarterly Careways reports.

Our bWell programme offers solutions that are tailored to each employee’s need, in order to encourage healthy lifestyle choices. A specific site in Gauteng was identified as an area of concern from a wellness perspective and bWell conducted a three-day wellness event and a site assessment to determine the potential health risks. One of the most concerning risks identified were high stress levels. To assist employees with managing stress levels they are, for example, equipped with skills to handle trauma with greater confidence.

Performance management

Employees are required to have a performance contract in place for each year, with clear KPAs, weightings, targets and measurements set for that period. These KPAs must align with the Group strategy and the business unit and team focus areas.

In this way, the top-level organisational strategy is cascaded into business unit scorecards, and ultimately individual performance contracts to ensure proper alignment with group strategy. Employees are formally appraised twice a year and informally given feedback on a regular basis.

The 2014 Chief Executive Officer road show for employees took place in June. The message provided an external and internal context for the Santam business and was aimed at creating understanding of Santam’s long-term strategy.

The group

Santam has managed to build a diverse group that encompasses four business units and an international investment portfolio. This diversity, coupled with a world-class scientific
underwriting capability, enables the group to steer its way through the ups and downs of the typical underwriting cycle.

The business units are:

  • Commercial and Personal
  • Niche

For personal insurance, we have a broad and sophisticated multi product and multichannel distribution offering that provides our clients with comprehensive cover through a wide
range of value-add products. Our policies offer unique benefits to their target segment and can be tailored through flexible excess structures and policy benefits to suit each client’s needs.

For commercial insurance, we offer a business portfolio in South Africa and Namibia that serves small to large enterprises by providing flexible and unique commercial insurance solutions that are tailored to suit the needs of entrepreneurs and businesses. We follow a client-centric approach by rating commercial risks according to tailored risk profiles. 

For niche insurance, we offer solutions suited for this market’s complex and unique risks. Underwriting these classes requires skilled resources to assess and quantify the risk and exposure, and is evaluated through our underwriting managers and business units. Our strategic intent is to provide specialist products that are client-driven and supported by bespoke underwriting criteria to manage and quantify their risks.

Santam Careers

Santam believes that people are inspired to reach their full potential in an enriching work environment that
encourages respect, recognition and reward.

Our employees have access to a range of structures to enhance their performance. These include training and
skills development as well as lifestyle programmes that encourage a healthy work-life balance through
community engagement initiatives.

Submit your CV via our online career portal.

Our programmes

  • Careways confidential counselling programme
  • Santam Wellness Programme
  • Health and wellness days, including HIV screening & counselling
  • Yell for Yellow lifestyle support programme, including a concierge desk, call centre assistance as well as online tools.
  • Training and development – behavioural, leadership, technical, systems, etc.
  • Interventions to foster inclusivity and diversity
  • Learnerships and graduate development programmes

Contact Us

Personal Insurance
061 292 8000

Commercial Insurance
061 292 8000

Agriculture Insurance
061 292 8000

Complaints and compliments:
061 292 8000

General enquiries