Telephone Etiquette at Adonai College

What is Telephone Etiquette?

Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

Overview

One general rule for good phone etiquette is to listen more than you speak, especially if you’ve answered an incoming customer service call. While you may already have the answer because of your experience, let the caller finish what they’re saying before you jump in with a suggestion.

Frequently Asked Questions

What are the 5 P’s of telephone etiquette?

Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive.

Why is phone etiquette important?

Telephone etiquette builds the trust of your potential customers. It makes them loyal to you and purchases the products and services from you frequently. When the customers get satisfied with the Telephone conversation, they are sure that their needs and requirements will be satisfied in-person also.

What are the three P’s in telephone etiquette?

These factors remain important no matter who is on the other end of the line, and you should ensure that anyone answering phones for your company keeps the three Ps at the forefront at all times: Promptness, Professionalism, and Politeness.

What is the importance of telephone etiquette in improving communication?

It reflects professionalism and appropriate conduct. It helps influence others and create positive impressions. It helps build interpersonal relationships by establishing trust and loyalty.

What is telephone etiquette and why is it important?

Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

What are the 5 P’s of telephone etiquette?

Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive.

What is good office etiquette?

Keep your language clean, no matter how comfortable you are with your team or how casual your office is. Make sure you know how to properly pronounce employee or customer names. Consider your audience when you use humor, sarcasm, irony, puns and wordplay. Set workplace standards for email and phone communication.

Which one is an important phone etiquette?

Telephone etiquette implies the manners of using Telephone communication including the way you represent your Business and yourself, greeting the receiver, the tone of voice, the choice of words, listening skills, the closure to the call, etc.

What is the possible impact of poor telephone etiquette?

A lack of telephone etiquette negatively impacts your company’s brand and may potentially alienate customers. However, this issue often doesn’t show up in your marketing data. In many instances, you may never realize how much business is being lost by failing to treat customers properly when answering the phone.

What is etiquette in communication?

Communication etiquette refers to the accepted ways of communicating with others in the workplace. Good communication etiquette includes behavior and strategies that can help you relay information clearly while maintaining positive relationships with your supervisors, colleagues and clients.

What is communication etiquette in the workplace?

Communication etiquette refers to the accepted ways of communicating with others in the workplace. Good communication etiquette includes behavior and strategies that can help you relay information clearly while maintaining positive relationships with your supervisors, colleagues and clients.

Why is workplace etiquette important?

Business etiquette is important because it creates a professional, mutually respectful atmosphere and improves communication, which helps an office serve as a productive place. People feel better about their jobs when they feel respected, and that translates into better customer relationships as well.

What are three common rules of etiquette?

But etiquette also expresses something more, something we call “the principles of etiquette.” Those are consideration, respect, and honesty. These principles are the three qualities that stand behind all the manners we have.

Why must we follow etiquette?

Etiquette today is largely based on making people around you feel comfortable. By treating people with kindness, courtesy and respect we make ourselves more likeable and this allows us to build stronger personal friendships and relationships.

What are etiquette skills?

Etiquette is defined as the formal manners and rules that are followed in social or professional settings. Etiquette is merely a set of guidelines for politeness and good manners, the kindnesses with which we should always treat each other.