To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.
Responsible for Withdrawals, Deposits and Transfers Bookings in and out of cash from Senior Teller Daily checking of cash accounts Balancing of daily cash and secure branch stock holding (e.g. cheque books, cards)
Enable processing of inter-bank transfers by preparing all transactional documents and originals (WASTE)
Ensure an understanding of client’s needs by providing world class service to clients by greeting, listening and asking questions
Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action.
Customer Service orientation
Retention and expansion of client base
Client satisfaction/client quality service Cross selling Good administrative skills Good interpersonal and communication skills Computer skills
Must be accurate
Excellent knowledge of Bank’s products
Education and Experience Requirements:
The applicant must have Grade 12 (25 points) original certified.
A Diploma in banking/banking related field will be an advantage.
Must have at least 1-2 years general banking experience as well as Teller experience.
Applicant will be required to work on Saturdays.
Code of Conduct