By | March 13, 2021

Sanlam Insurance Vacancy: Retention Analyst & ELM NUB Issuer Closing 24 March 2021


Retention Analyst & New Business Issuers: Entry Level Market

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Date: 09-Mar-2021

Expiry Date: 24th March 2021

Location: Windhoek, Khomas, Namibia

Company: Sanlam Group

Purpose of the position:

The main purpose of the position is to excute Sanlam Namibia’s client retention ,sales strategies and by efficiently issuing of Entry Level Market (ELM) new business submissions.

Main Duties and Responsibilities:

  • Proactively contact clients to ensure collection of premiums prior to lapses
  • Answering calls from existing clients and dealing with retention related queries and or complaints
  • Informing clients of option to make Cash or EFT payments via bank deposits to eradicate arrears
  • Capture new banking details to update debit order payment methods 
  • Update payment methods depending on the clients’ requirements
  • Work closely with the sales team to refer cases where the client has a different set of needs and requirements
  • To work closely with the Premium Admin Accountants in the reconciliation of payments received in the bank
  • Efficiently (and within the business rules) process and accept new business applications
  • Handling alterations as per client request

Qualification and Experience:

  • Tertiary Qualification will be an added advantage (Preferably a degree in Business Administration; Mathematics; Statistics or Finance)
  • Processing transactions and conduct mathematical calculations
  • A customer service or call centre qualification will be an added advantage
  • Minimum 1 year working experience in life insurance industry will be an added advantage
  • One local Namibian language will be an added advantage

Knowledge and Skills

Record keeping; filing and maintenance of databasesMaintain work standards and quality verificationData Collection and processing of transactionsProcedures Knowledge

Personal Attributes

Plans and aligns – Contributing independentlyInterpersonal savvy – Contributing independentlyCommunicates effectively – Contributing independentlyOptimises work processes – Contributing independently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient – Contributing independently
Collaborates – Contributing independently
Cultivates innovation – Contributing independently
Customer focus – Contributing independently
Drives results – Contributing independently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Apply Now